FAQ: If you dont see your question here.
Please use the contact form |
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| What formats are available for download? |
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Currently All Designs come in a zipped Folder and include Version 6 PES, DST, EXP, HUS and JEF Format. ART VIP and VP3 are being added to the site. If you need ART/VIP/VP3 format please note in comments. Please refer to your machine manual to determine what format you need.
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I dont see my format I need for download. What do I do? |
We currently offer several formats not listed, please use the contact form and we would be happy to help.
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Do You offer ART format? |
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| Yes we have ART format and are in the process of adding it to the site. Please send us a note if the design you want isnt listed in ART format and we can add it right away |
My Download of PES wont work on my machine what do I do?
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| Currently all PES designs are done in version 6. It is possible that your software or machine is unable to read that version. Please use the contact form to get a lower version of PES. |
My Downloads have all been used or it says expired! What do I do? |
| Please use the contact form with your registered email, Order number or Date for the downloads to be reset for you. |
How do I download designs? |
| You must complete the checkout process!Once payment is received then you will be redirected to your account history screen. All downloads are available in your account history. Click your account, View orders and you will see a download button at the bottom of the screen. Orders are available for download for seven days from the date of purchase. You do not need to repurchase the design if they expire let us know and we will reset them for you. |
I dont see my design to download what do I do? |
| Verify that payment has been made. If it still doesnt appear please use the contact form to let us know. |
Can this design be resized to a 4x4?
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| In most cases the designs that dont come in a 4x4 is because the stitches overlap when they get shrunk to that size. If you are interest in a fill design instead please contact me and let me know. |
| Do you take custom requests? |
| Yes we take custom requests! 99% of our designs are done by request. We only do designs that there is a market for and I can list. Please understand our list for requests can get quite long and can take 7-10 days. Please use the contact form to submit a request |
| I realized I already purchase this design what do I do? |
| We know this happens! Send us a note and we will gladly refund you or replace the design with a different one. |
Due to the Electronic Nature of the designs. All sales are final. We assume no liability or risks from using any of our designs.
